Essential New Skills in Customer Support

New skills can lead to new opportunities. According to a recent LinkedIn study, about 25% of LinkedIn members changed jobs from 2015 to 2021 within the same occupation. And by 2025, LinkedIn expects a 40% change. Learn the most up-to-date customer support skills based on LinkedIn data.

Identify skills needed as a customer support professional.

Define knowledge management.

Explain how to handle abusive customers.

Using LinkedIn Learning

Want to keep learning on LinkedIn? You can create a free LinkedIn account, but access to LinkedIn Learning usually requires a paid subscription or access provided through an employer, school, library, or other organization.

If you choose to use LinkedIn Learning, keep in mind that your progress in this course will not transfer, so you’ll be starting fresh there.

How to create a LinkedIn account:

1. Go to LinkedIn and select Join now.
2. Enter your email address and create a password.
3. Follow the prompts to finish setting up your account.
4. Once signed in, you can explore LinkedIn Learning and review the access options available to you.